Reports

Where: Operations → Reports. Who: owners, managers and read-only users (for example the accountant). Other roles see Access not allowed.

The Reports page answers the end-of-day and end-of-season questions: how full the beach was, how much you collected, where bookings come from, how many pass holders released days and who still has to pay. Every report has cards with the key figures, a chart and a table with the same data, and can be exported to CSV.

/admin/e/…/report

Choosing the period

At the top there is a single bar with the Period, valid for every report:

• Season: choose the season from the list. It is the starting choice (the current season, otherwise the latest one opened).
• Month: choose Month and Year.
• Custom: choose From – to on the calendar, at most 400 days.

Below the bar the panel shows the exact range (Data from … to … (inclusive)). All dates are in the establishment time zone.

The reports

Choose the report from the tabs at the top.

Report	What it shows	Group by
Summary	The Period indicators: Occupancy, Collected, Booked, Bookings, Average booking value, Cancellations, No-shows, Season passes sold, Open balances.	—
Occupancy	Slots occupied over the capacity of open days, with pass holders, released and blocked.	Day, Zone, Row, Time slot
Revenue	Gross, taxable, VAT and refunds.	Day, Week, Month, Channel, Pack, Extra, Payment method, VAT rate
Bookings	Count, share, value, average value and average lead time.	Channel, Lead time, Duration, Day
Cancellations and no-shows	Cancelled and no-shows over the total, lost and refunded value.	Day, Month, Channel
Season passes and releases	Passes sold and renewals, released and resold slots, resale revenue and credits issued.	Day, Month, Zone
Top customers	Ranking with bookings, spot-days, value and last booking. Sort by value or number of bookings; Customers chooses how many to show (10, 20, 50, 100).	—
Open balances	Bookings of the period with an amount still to collect: code, customer, status, dates, total, paid and balance.	—

A slot is one spot for half a day (morning or afternoon): occupancy counts the occupied slots over the available ones, excluding closure days and blocked spots.

Collected or booked

The Revenue report has a Basis:

• Collected: successful payments in the period, net of refunds. It is the cash basis and matches to the cent the collected amount of the daily takings of the same period.
• Booked: the value of the bookings for the days of the period, regardless of payment.

Some groupings exist for one basis only: Payment method only with Collected, Pack and Extra only with Booked.

Which date a figure belongs to

Under every summary card the panel prints the date basis: By first day of stay (a booking sold in March for August counts in August) or By payment date. The Bookings report instead counts by sale date, because it measures how and when you sell: this is why, over the same period, the two figures can differ.

Comparison with the previous year

1. Turn on Compare with … in the period bar (the year is the one before the chosen period).
2. In the Summary the cards (except Open balances) show the previous year’s value and the change; below appears the Comparison with … section with the Indicators compared with the previous year and the trend over time.
3. Choose the Alignment: Same calendar dates (15 August with 15 August) or Same weekday (Saturdays with Saturdays, useful for weekends).

When the previous year’s value is zero the percentage change cannot be computed and the card is marked New.

Exporting to CSV or Excel

Every report has the Export CSV and Export Excel buttons, which download exactly what you see: chosen period, grouping and basis. The comparison with the previous year can be exported too. The CSV uses the Italian format (; separator, decimal comma); the Excel file (.xlsx) has the same columns, with real numbers and dates.

/admin/e/…/report

Export lists, next to the period, downloads the full lists as Excel or CSV: Customers, Bookings in the period, Season passes and Payments in the period. The columns are the same as the CSV files, with no extra personal data, and test bookings are always excluded.

For the accountant

Create a user with the Read only role (see Team and roles): they can view and export the reports without being able to change anything.

The Top customers ranking shows only first and last name: email and phone stay in the customer record, also in the CSV.