Zones

Where: Configuration → Zones. Who: owners and managers.

A zone groups spots or equipment sold in the same way: “Front row”, “Gazebos”, “Pool”, “Free sunbeds”. For each zone you decide how it is sold, at what price (category) and how much can be sold online.

/admin/e/…/config/zones

The three assignment modes

Chosen spot

The customer picks the exact spot on the map. The classic case of numbered rows.

Zone

The customer picks the zone; the spot is assigned later, by staff or automatically. Ideal for premium areas or to fill rows compactly.

Quantity

Only a number of items, without position (for example free sunbeds): availability is a counter on a pool. A quantity zone has no spots on the map.

You can combine the modes in the same establishment: the public page adapts by itself and shows the map only if at least one zone visible online is chosen-spot, zone cards for “Zone” zones and the quantity selector for quantity zones.

Creating or editing a zone

1. Press New zone (or the pencil of an existing zone).
2. Code (lowercase letters, digits, hyphens or underscores) and Name in the enabled languages.
3. Assignment mode: Chosen spot, Zone or Quantity.
4. Map: the map holding the zone’s spots (not needed for quantity zones).
5. Price category: the key used by price rules, for example row1. Several zones can share a category.
6. “Zone” mode only: Automatic assignment (see below).
7. Visible on the public page: untick it to sell the zone at the desk only.
8. Online quota: No limit, Percentage or Number, and the Quota value.

In the list each zone shows its mode, map, number of spots and an online sales label: All online, Online 30%, Online max 20 or Desk only.

Automatic assignment (Zone mode)

A zone in Zone mode sells capacity: a counter equal to the number of active spots, created and kept in sync by the system. The booking line is created to assign and the spot is chosen:

• automatically on confirmation, if the zone has Automatic assignment (online paid bookings too: the assignment happens in the same operation as the confirmation);
• by hand by staff: the Today page lists the lines To assign and the booking detail has the Assign button on each pending line.

The automatic algorithm sorts the lines from the longest to the shortest (the hardest to place) and for each one picks, among the spots free on all dates, the one with the best score: continuity with the same customer’s previous booking, closeness to the other lines of the same booking, customer preferences and compact filling of the rows. If no spot is free for the whole period, the line stays to assign and staff place it by hand (splitting over several spots is allowed only if the policy allows a spot change during the stay).

Guarantee

In a “Zone” zone the sum of assigned and unassigned lines never exceeds the active spots, for every date and slot: you never sell more than you can place.

Online quotas

The quota limits how much of a zone can be sold online (and through the API), for each date and slot. The desk ignores the quota: staff can always sell anything free.

Type	Example	Available online
No limit	—	everything free
Percentage	30% of 40 spots	at most 12 sold online, minus those already sold online that day
Number	20	at most 20 sold online

As a formula: available online = min(total free, quota − already sold online). When the quota is used up the customer sees “No more online spots for these dates”, while the zone remains sellable at the desk.

Tip

Quotas keep places for regulars who arrive without booking, or for tomorrow’s pass holders. Starting with a cautious quota in August and widening it as you watch the trend is a good strategy.

Frequently asked questions

Can I change a zone from “Chosen spot” to “Quantity”? A quantity zone cannot have spots on the map: first move or delete its spots.

Why can’t I delete a zone? Because it is used by price rules, promo codes, agreements, packs or policies: the error lists what to change first.